FAQ

I can’t access my account. Can you reset my password for me?
How can I search for jobs?I am interested in applying for jobs outside of my country and will need a visa. Will my application still be accepted?
I’ve been applying for jobs and haven’t been contacted for an interview. Why?
How do I update my contact information online?
How can I increase my chances of being contacted by a recruiter?
I would prefer my current employer not see my CV in the database. Can I make my CV visible to some recruiters and not others?
How can I tell if an application is successfully submitted?
Can I make edits to a submitted application?
How do I view my saved jobs?
How do I set up job alerts?
How do I edit/delete my job alerts?
How do I delete my account?

 

I can’t access my account. Can you reset my password for me?

Click “Sign in,” then the “Forgotten password?” link. Enter the email address that you used to create the account. You will then receive an email with instructions to reset your password. If the email does not arrive in your inbox after a few minutes, please check your junk items folder.

 

How can I search for jobs?

There are search bars on the Home page which allow you to enter keywords and your preferred location. 

Alternatively, you can select “Find a Job” on the navigation bar and refine your search with the side filter bars (area of focus, job type, etc.) to view jobs that meet your criteria.

 

I am interested in applying for jobs outside of my country and will need a visa. Will my application still be accepted?

Before applying for any job, please read the job description and requirements. If you’re still unsure, please contact the recruiter directly.

 

I’ve been applying for jobs and haven’t been contacted for an interview. Why?

Job hunting can sometimes be a long process; however, we do recommend that you regularly update your CV and tailor your cover letters to match the jobs that you are applying for. Please also visit our Career Advice section on the site for free resources to help you with your search.

 

How do I update my contact information online?

  • Create a job seeker account or sign in to your account.
  • Select the drop-down menu next to your name.
  • Click on “Your profile” to update your information.
  • Click “Save changes.”

 

How can I increase my chances of being contacted by a recruiter?

Have you considered making your CV visible? By default, your profile is not searchable by recruiters. By making your CV visible, you can be headhunted by recruiters and employers seeking someone with your specific skills and experience. To make your CV visible, follow these steps: 

  • Create a job seeker account or sign in to your account.
  • Select the drop-down menu next to your name.
  • Click on “Your profile”
  • Upload your latest CV.
  • Under the heading “Who can view your profile?” Select “Yes” for “Allow employers to see your profile and attached resume.”
  • This will allow recruiters to see your CV. You can switch this off at any time by selecting “No” instead.

 

I would prefer my current employer not see my CV in the database. Can I make my CV visible to some recruiters and not others?

To exclude recruiters and employers, follow these steps:

  • Create a job seeker account or sign in to your account.
  • Select the drop-down menu next to your name.
  • Click on “Your profile” > “Who can view your profile?” If Yes is selected for “Allow employers to see your profile and attached résumé,” you will have the option to “Exclude an employer.”
  • Click “Save changes.”

 

How can I tell if an application is successfully submitted?

  • Sign in to your account.
  • Select the drop-down menu next to your name.
  • Click on “Your jobs,” then “Applications.”
  • You will be able to see your successfully submitted job applications for the past 6 months.

 

Can I make edits to a submitted application?

Once an application is submitted, your information is immediately sent to the employer. We recommend that you check your information thoroughly prior to submission.

 

How do I view my saved jobs?

  • Sign in to your account.
  • Click the star next to your name.
  • Your saved jobs are listed under “Your jobs.”

 

How do I set up job alerts?

  • Create a job seeker account or sign in to your account.
  • Select “Job Alerts” on the navigation bar.
  • Customize your job alert based on your preferences.
  • Click “Email me jobs like this” to complete the setup.

 

How do I edit/delete my job alerts?

  • Sign in to your account.
  • Select the drop-down menu next to your name.
  • Click “Your jobs” > “Job Alerts” > “Edit/Delete.”

 

How do I delete my account?

  • Sign in to your account.
  • Select your name to view the dropdown options > select “Your Account.”
  • Click on the blue hyperlinked words “Delete your account” and enter your password to confirm.

Please note, deleting your account is permanent and irreversible. You are always welcome to come back in the future to create a new job seeker account. 

 

Still need assistance?

Call us at 201-448-8731 or email tesolcareercenter@wiley.com.

For TESOL membership support or inquiries, call 240-646-7037 or email members@tesol.org