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Assistant Registrar

Elizabeth School of London
London, UK
Closing date
Jun 20, 2024

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Job Role
Job Type

Company: Elizabeth School of London

Job Position: Assistant Registrar (Casework)

Location: ON-SITE, London, Canary Wharf

Salary: Competitive (Based on experience)

Employment Type: Full-Time, Monday to Friday, Permanent

Department: Registry

Reports to: Registrar

About Elizabeth School of London:

Elizabeth School of London (ESL) is a vibrant, collegiate community offering broad and academically rigorous degree programmes. Our aim is to equip graduates with the skills and knowledge increasingly sought by employers and society.

About the Role:

This newly created role comes at a time of rapid institutional growth across all ESL campuses. The Assistant Registrar will support the Registrar in managing student complaints, academic misconduct, appeals, and disciplinary processes. The role also involves reviewing and updating these policies to reflect best practices in the UK and aligning them with ESL standards. Additionally, the Assistant Registrar will plan and deliver staff training and manage the establishment of a dedicated Complaints, Appeals, Misconduct, and Discipline (CAMD) team.

Duties & Responsibilities

Process Management: Assist the Registrar in managing student complaints, disciplinary actions, academic misconduct cases, and appeals processes in accordance within the ESL and academic partnership policies and procedures.

Team Leadership: Line manage the Academic Standards and Student Case Officer and other relevant staff ,overseeing daily activities, providing training, conducting appraisals, and planning workloads.

Collaboration: Liaise with academic partners to share best practices and ensure coordinated support for students across campuses.

Policy Review: Assist in the review and revision of appeal, complaint, and disciplinary policies and procedures, researching best practices in the UK and drafting amendments in consultation with the Quality Team.

Training Delivery: Plan and deliver staff training related to complaints, appeals, and disciplinary procedures, in collaboration with the Quality Team, Student Success Team, and the Registrar.

Records Management: Manage records of appeals, misconduct, and complaints, ensuring appropriate use of ESL and partner systems.

Reporting: Develop and prepare statistical reports on student appeals and complaints to support the Registrar's reporting to the Academic Board and Partnership Assessment Board.

Case Preparation: Support the Registrar in preparing case materials for the Office of the Independent Adjudicator for Higher Education.

Other Duties:

Additional Responsibilities: Perform other duties commensurate with the post's level of responsibility and experience as required.


  • Occasionally work outside normal office hours
  • Occasional travel may be required.

Person Specification


  • Undergraduate Degree and/or Master's degree in Business, Education, or equivalent qualification
  • Continuous Professional Development (CPD) record

Essential Criteria

  • Significant experience in UK higher education, specifically in managing student complaints, conduct, and appeals.
  • Knowledge of best practices in handling student complaints, misconduct, and appeals, including OIA guidance.
  • Experience in data analysis and accurate reporting.
  • Proven problem-solving and decision-making skills.
  • Experience working with diverse student populations.
  • Line management and workload planning experience.
  • Expertise in developing and advising on complex policies and procedures.
  • Strong communication skills, both written and verbal.
  • High level of accuracy and attention to detail.
  • Excellent organisational skills and ability to manage multiple tasks and deadlines.
  • Sound judgment and ability to resolve problems independently.
  • Teamwork skills to deliver services and projects.
  • Proficiency in IT.


  • Private medical (health) insurance with BUPA
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing - personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)

Application Process:

Informal enquiries can be made via email to the Registrar (Ahmed Junaid) at

Applications can also apply by using this link by 23:59 on 14 June 2024, referencing "SAAD June 2024." Please include a CV and a cover letter addressing the duties, responsibilities, and key criteria mentioned above.

Elizabeth School of London welcomes applications from all sections of the community and values diversity. Candidates must demonstrate their eligibility to work in the UK according to the Immigration, Asylum and Nationality Act 2006.

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