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Virtual Educator Vetting and Implementation Coordinator - Center for Intercultural Educational and Development - Georgetown University
Georgetown's Center for Intercultural Education and Development (CIED), founded in 1981, is recognized as a leader in educational exchange programs for people around the world ranging from youth to senior business and public policy officials. CIED programs tap into the distinguished academic resources of the University and the Center has more than 35 years' expertise in educational experiences that forge intercultural understanding and prepare global citizens to lead, serve, and change the world.
The Virtual Educator Vetting and Implementation Coordinator, a key member of the English Language Programs (ELP) staff, fulfills vetting and implementation duties for the Virtual Educator Program and follows guidelines established by the Virtual Educator Vetting and Implementation Manager.
The Coordinator participates in the development and implementation of processes for ELP applicant vetting and matching and for participant administration; communication with candidates and participants, U.S. Department of State program officers, and U.S. Embassy staff; maintenance of program databases and datasheets; annual review of the online portal for proposals, applications, and participant administration; and monitoring of finance department processes.
English Language Programs, funded by the U.S. Department of State's Bureau of Educational and Cultural Affairs (DOS/ECA), sends experienced U.S. TESOL professionals to educational institutions on short- and long-term assignments in all regions of the world, both in-person and virtually, in three programs: the Fellow Program, the Specialist Program, and the Virtual Educator Program. Participants are cultural ambassadors who promote English language learning and mutual understanding through cultural exchange. The Center for Intercultural Education and Development (CIED) at Georgetown University (GU) is the current administrator of English Language Programs.
The duties of the Virtual Educator Vetting and Implementation Coordinator include but are not limited to:
Participant Application Review and Matching
- Reviews submitted applications to determine eligibility and assess overall suitability and, if applicable, conducts applicant interviews and assigns grades.
- Maintains email activity related to the application and matching process, responding to prospective and current applicant questions and communicating with applicants and U.S. Embassies throughout the matching process.
- Monitors the work of the contract reviewers to guarantee consistency and quality of reviews, based on current TESOL (Teaching English as a Second Language) principles and practices.
- Designs and maintains data tools and spreadsheets with summaries of applicant profiles and project needs to expedite the matching process with speed, efficiency, and accuracy.
- Reviews project proposals and provides feedback to U.S. Department of State program officers regarding project duties, participant requirements, and program objectives, especially regarding TESOL professional standards.
- Downloads, saves, and edits approved project proposals, creating descriptions that are shared with matched applicants and posted on the ELP website.
- Identifies suitable candidates for projects, focusing on the projects' pedagogical and professional requirements.
- Participates with U.S. Department of State program officers in an annual review of all A&V procedures.
- Recommends revisions in project design and candidate vetting that are aligned to TESOL professional standards.
- Acts as participants' primary point of contact for all administrative matters in one or more geographic region(s) of the world.
- Prepares participants' contractual documents including agreements, amendments and agreement terminations.
- Manages multiple program information databases; creates and maintains program datasheets and trackers, including all updates and close-out.
- Monitors participant progress via email, scheduled reports, and surveys.
- Liaises with the U.S. Department of State staff regarding participant issues before, during, and after assignment, following program policies.
- Collects participants' financial documents, processes them with the finance department, monitors the payment schedule for timely and accurate disbursement, and works with the finance department to resolve any issues, monitoring spending for federal compliance.
- Participates in the design and presentation of virtual pre-project orientation and mid-assignment professional development workshops for program participants.
- Manages data and archiving projects done by the program support staff and student interns.
Technology (Online Proposal, Application, and Participant Administration Systems)
- Participates in the ongoing maintenance and annual review of the ELP online application, proposal, and participant administration systems, including working with the IT design company to develop revisions, test changes, and guarantee that all users have a successful experience.
- Manages the ELP Help Desk email account to assist applicants, participants, and U.S. Department of State system users with problems.
- Reviews all sections of the ELP website and writes texts as needed related to the application process.
Reports and Analytics
- Prepares statistics and summaries for ELP semi-annual and final reports for U.S. Department of State and U.S. Embassies.
- Designs templates and assessment tools to track data for annual review, with topics including, but not limited to, selected participant profiles, efficiency of team processes, trends in applicant credentials and work experience, etc.
- Administers periodic online surveys and generates survey reports.
- Attends regional TESOL association conferences, as needed, engaging with prospects and applicants as TESOL professionals.
- Attends the annual International TESOL Convention, as needed, participating in sessions focusing on the professional development of program participants and alumni.
- Collaborates with the outreach team's recruitment, participant, and alumni engagement projects, including but not limited to contributing to social media campaigns, Community of Practice and website content development, participant and alumni events, and prospect recruitment via online presentations.
- Backstops team members while they are out of the office.
- Takes on temporary duties when team members leave their positions.
- Participates in the onboarding and training process of new team members.
- Performs other duties as assigned.
The Virtual Educator Vetting and Implementation Coordinator is a key member of the 23-person English Language Programs team at CIED. The team consists of five units, each unit with its own manager and a cadre of coordinators supporting the work of the respective manager. The Virtual Educator Program is a new unit within ELP, and the three Virtual Educator Vetting and Implementation Coordinators are instrumental in directly supporting the Virtual Educator Vetting and Implementation Manager in the program's development and implementation. They also closely collaborate with the members of the other ELP units and Finance Office staff at CIED and, externally, they interface with staff at DOS/ECA in Washington, D.C, and at the U.S. Embassies overseas. The position directly supports DOS/ECA goals of building friendly, peaceful relations between the people of the United States and the people of other countries through academic, cultural, and professional exchanges, which aligns with the GU principle that serious and sustained discourse among people of different faiths, cultures, and beliefs promotes intellectual, ethical and spiritual understanding.
Requirements and Qualifications
- Master's Degree in TESOL or related field
- Professional TESOL experience
- Exemplary collaborative capacity
- Ability to work in a fast-paced and changing environment
- Ability to understand, synthesize, and conceptualize input and requests from multiple stakeholders
- Outstanding interpersonal oral and written communications skills with ability to interact and communicate in a positive manner with a diverse clientele, including universities, membership organizations, ELP candidates and government employees
- Demonstrated effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Proficiency with Microsoft Office Suite software applications
Preferred Requirements and Qualifications
- Alumnus or alumna of the U.S. Department of State English Language Fellow or Specialist Programs
- Experience working with federally funded exchange programs and/or educational programs, and experience living and working overseas
Work Mode: Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation.
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