Chief Operating Officer

United States
Closing date
Oct 6, 2023

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Job Role
Position: Chief Operating Officer

Reports to: President and CEO

Department: Executive

Location: Boston or U.S.based remote (see location requirements)

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:
  • You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
  • You will receive a competitive total rewards package.CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
  • You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who are you:

The successful candidate is a proven executive of complex business processes, with special expertise in finance, technology, facility management, personnel management, sales and marketing, fundraising, and strategy. You are experienced in leading large, global, and diverse teams in advancing business strategies that advance mission and margin objectives. You are experienced with working closely with the Board of Directors, the CEO, the executive team, and other senior leaders across an organization.

What you'll do:

As Chief Operating Officer you will support the President and CEO in the delivery of annual and long-term strategies that advance CIEE's mission across CIEE's operational, financial, information technology, facilities, legal, and fundraising activities.
  • Serves as principal support and advisor to the President and CEO; supports the President and CEO in dealing with a range of organizational, financial, operational, facility, and public relations issues; directly handles matters of institutional importance on behalf of the CEO, as appropriate.
  • Responsible for the financial strategy and stewardship of CIEE, leading the finance team, including the CFO, in the formation of budgets, financial forecasts, financial planning, annual audits, and other duties related to ensure exceptional financial management of CIEE.
  • Responsible for the technology strategy, leading the technology team, including the CIO, and the delivery of best-in-class technology solutions to advance CIEE's key strategies, especially those related to sales and marketing, fundraising, increasing operating efficiencies, and IT security.
  • Responsible for managing CIEE's global facilities, working closely with the President and CEO, the Sr. Vice President for Global Operations, and external consultants.
  • Responsible for guiding CIEE's legal team and advising on legal strategies and various matters related to legal compliance, safety, and personnel, as needed.
  • Participates with the President and CEO and other senior executives in institutional planning and development of CIEE's business strategy, goals, and objectives.
  • Provides strategic consultation to the President and CEO and senior administration on major issues affecting CIEE, including business development and partnerships.

What you'll bring:
  • 15+ years of progressive leadership experience with managing complex business operations, finance and budgeting, and technology, with at least 5 years in an executive-level position
  • Advanced degree in business administration, finance, law, or a related field; MBA or JD preferred
  • Experience working in the education, nonprofit, or study abroad industry is highly desirable
  • Proven record of increasing revenue, meeting sales and enrollment targets, and developing and implementing successful business strategies
  • Experience in managing and overseeing multiple departments, including financial, operational, and IT functions
  • Proven success at leading large, complex organizational change initiatives
  • Strong understanding of and experience with international operations and regulations, especially international labor laws and legal issues
  • Experience working with and reporting to a Board of Directors
  • Excellent problem-solving, strategic thinking, and decision-making skills
  • Demonstrated commitment to diversity, equity, and inclusion
  • Must be authorized to work in the United States and willing to travel domestically and internationally as needed

  • Strong organizational, administrative, and leadership skills
  • Goal-oriented and results-driven: Must be able to set clear goals and objectives, develop clear project plans to achieve goals, and deliver objectives on time and on budget.
  • Decision-making and delegation. Must possess logical, data-driven decision-making and delegation skills
  • Communication: Must have outstanding communication skills with an ability to frame ideas in a high-level way to positively influence the Board of Directors, the President and CEO, the senior leadership team, and outside stakeholders, while effectively communicating management decisions to all employees
  • Critical thinking, problem-solving, and multitasking. Ability to think critically, prioritize and solve problems.

Location Requirements:

The position is available to applicants in Canada and the United States, except for applicants residing in:
  • New York (state and city)
  • Washington (state)
  • Colorado
  • California
  • Jersey City, NJ

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations, a background check will be conducted as a condition of employment.

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