Content and Learning Program Manager
TESOL International Association
Position: Content and Learning Program Manager (Current name: Content and Learning Manager)
Reports to: Group Director, Content and Learning
Direct Reports: Content and Learning Specialist, Contractors
Department: Content and Learning
Status: Full-time, Exempt
Position summary: The Content and Learning Program Manager assists the department in fulfilling TESOL's education programming. The CLPM assists in planning, developing, and administering a wide variety of in-person and online education programs for ESOL professionals. The CLPM works with the Senior Manager and Group Director, Content and Learning to review, develop, and/or implement department budgets, marketing plans, and registration and evaluation processes encompassing a wide variety of department programs, while supporting the day-to-day processes of professional learning programs.
- Serves as staff partner to the Professional Development Professional Council (PDPC).
- Supervises the Content and Learning Specialist (CLS) to support IACET approved provider criteria and document CEU distribution
- Works with the PDPC and CLS to support mid-year and annual reviews of each program and reports on how to maintain program quality to meet the IACET’s standards
- Works closely with the PDPC, CLS, and Group Director to provide suggestions on how to improve program quality to meet the standards for programs that are not currently compliant.
- Works with Content & Learning Senior Manager and Group Director to coordinate and develop programs of instruction for, Institutes, Symposiums, and Workshops. These duties include soliciting and choosing workshop topics and presenters.
- Oversees various online courses and certificate programs.
- Oversees TESOL’s online repository of resources, i.e. The TESOL Resource Center (TRC).
- Works[EA1] with the Senior Manager, Group Director, and the marketing team to develop and implement marketing plans for TESOL professional learning.
- Helps to analyze education program demographic and registration patterns and implement and analyze participant evaluations of professional development programs.
- Represents TESOL Professional Learning at the TESOL at the Annual Convention[EA2] as required.
- Other duties as assigned.
- Directly oversees the registration process for all TESOL courses.
- Assists in developing and maintaining the department budget
- Provides administrative support at the annual convention.
- Responds to member and non-member requests concerning professional development programs and other TESOL member needs with a consistently high level of member/customer service
- Works closely with Senior Manager and Group Director to maintain essential communications with partners.
- Recruit, train, and oversee consultants and developers; monitor contracts and scope of work (SOW) agreements
- Work across departments with appropriate staff to implement special projects
- Provide support on budget tracking, report preparation, and project closeout
- Assist with grant/contract billing and logistics when needed
Special Requirements of the Position:
- Bachelor’s degree required
- 3+ years program/project management experience
- Professional experience in the field of TESOL
- Working knowledge of technologies used in delivering educational content, including various LMS platforms, webinars, online learning, podcasting, web hosting, etc.
- Knowledge of instructional design principles
- knowledge of educational programs
- Experience developing contracts and working with consultants
- Experience in online training and online project monitoring
- Experience in managing CEU processes and requirements.
- Experience in curriculum development, training, or teaching.
- Experience with social media.
- Familiarity with strategies to translate research findings to practice.
- Experience working in multi-cultural environments
- Ability to work independently and manage multiple projects, tasks, and deadlines simultaneously.
- Ability to operate a personal computer and utilize Microsoft Office and a variety of web-based software programs at an acceptable rate of accuracy and speed.
- Ability to analyze and organize information.
- Ability to produce clear written materials for technical and non-technical audiences and to self-edit most typographic and grammatical errors.
- Ability to understand and interpret oral instructions and/or written directions.
- Ability to perform close, detail work involving considerable visual effort and concentration.
- Ability to effectively work with and serve a diverse community.
- Physical condition commensurate with the demands of the position (e.g., ability to sit at a desk and work on a computer for long periods of time, speak on the phone frequently during the day, and travel when needed).
Required to travel: Yes, to attend local training, business meetings, and annual convention.
TESOL International Association is committed to advancing Diversity, Equity, and Inclusion within the organization and the field. Candidates from underrepresented groups are invited to submit an application.